Privacy Policy

1. Who we are

Supremo operates the Supremo website and Shopify inventory management service and is incorporated in Canada. In this policy, “Supremo,” “we,” “us,” and “our” refer to Supremo. For privacy questions or requests, contact support@getsupremo.com.

2. Information we may handle

• Information you provide: contact details and the contents of messages or forms you submit. For the migration checklist download, the form sends us your email address and the resource request source.
• Shopify app information: if you connect a Shopify store, Supremo may receive or process store information made available through the permissions you grant and needed for the features you use. The specific information depends on those permissions and features.
• Website and device information: our website uses Google Analytics 4 and Microsoft Clarity. These tools may process information about visits and interactions, such as pages viewed, browser or device details, and approximate location. They may use cookies or similar technologies.

3. How we use information

We may use information to:

• Operate, maintain, and support the website and Shopify service.
• Process resource requests and respond to questions.
• Understand website use and improve the service.
• Protect the service, address misuse, and meet legal obligations.

4. How information may be shared

We may share information with providers that help operate the service, including Shopify for store connections; Google Analytics and Microsoft Clarity for website measurement; and hosting, database, and content providers needed to deliver the website and its features. We may also disclose information when required by law or when needed to protect users, the service, or our rights.

The website also loads Google Fonts and embeds a YouTube video. When those resources load, Google or YouTube may receive technical information such as your IP address and browser request.

5. Cookies and similar technologies

Google Analytics 4 and Microsoft Clarity may use cookies or similar technologies to measure visits and interactions. You can manage cookies through your browser settings. Blocking cookies may affect how some website features work.

6. Storage, retention, and security

Information is processed using the service providers needed to operate Supremo. The location and retention period can vary by provider and the purpose for which information is used. We retain information for as long as reasonably needed for those purposes, to meet legal obligations, and to resolve disputes.

We use safeguards intended to protect information. No method of transmission or storage is completely secure, so we cannot promise absolute security.

7. Processing outside Canada

Some service providers may process information outside Canada. Privacy laws in those locations may differ from Canadian laws.

8. Your privacy choices and rights

Depending on where you live and the laws that apply, you may be able to request access to, correction of, or deletion of personal information, or object to or limit certain uses. Contact us at support@getsupremo.com. We may need to verify your request and will handle it under applicable law.

9. Children

Supremo is designed for Shopify merchants and business users, not children. If you believe a child has provided personal information to us, contact us so we can review the request.

10. Changes to this notice

We may update this notice as our service or practices change. The effective date at the top of the page shows when it was last revised.

11. Contact

For privacy questions or requests, email support@getsupremo.com.